About
Highly accomplished Quality Process Consultant with over 15 years of experience in the IT industry, specializing in driving operational excellence and customer satisfaction. Expert in implementing and managing ISO 9001:2015, ISO 20000:2018, Agile Scrum, ITIL, and CMMI V1.3 frameworks, consistently delivering high-impact projects that exceed client expectations and drive measurable results. Proven leader in guiding organizations through complex process improvement initiatives and facilitating seamless adoption of new quality processes.
Work Experience
Regulatory & Quality Compliance Specialist, Senior
TraceLink
Jun 2023 - Jul 2024
Pune, Maharashtra, IN
Led regulatory and quality compliance initiatives for software development and maintenance, ensuring adherence to global standards and enhancing corporate Quality Management System (QMS) practices.
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Ensured comprehensive regulatory compliance for products and services with ISO 9001, US FDA 21 CFR Part 11, and EU Annex 11 standards.
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Managed the end-to-end Quality Management System (QMS), streamlining SOP reviews, change control, and documentation processes.
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Conducted internal quality audits, authored detailed plans and reports, and drove continuous improvement through effective follow-up actions.
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Maintained key performance indicators (KPIs) to monitor operational effectiveness and supported tool assurance activities, including inventory reviews, risk assessments, and tool validation.
Associate Manager SEPG
CIGNEX
Jan 2021 - May 2023
Ahmedabad, Gujarat, IN
Managed operational quality management activities for a significant organizational account, driving continuous process improvement and standardization across Agile projects.
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Monitored all Agile projects, leveraging metrics and data to identify continuous process improvement opportunities and innovate solutions.
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Coordinated with stakeholders to align project management activities with management strategies and goals, enhancing collaboration.
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Evaluated existing business processes, identifying and mitigating risks or gaps in process adherence through actionable plans with functional teams.
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Analyzed and identified process flow gaps against ISO 9001, ISO 20000, ITIL, CMMI, and Agile standards, implementing solutions for internal and external customer standardization.
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Led PMO activities for improvement projects, facilitating training plans, and mentoring resources to develop expertise in new business processes and tools.
Associate Manager
Zensar Technologies
Jun 2018 - Nov 2020
Pune, Maharashtra, IN
Ensured Quality Management System (QMS) adherence, developed and designed end-to-end projects, and implemented quality management strategies aligned with business plans.
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Ensured efficient and effective adherence to the Quality Management System (QMS) and SEPG processes across the organization.
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Developed and designed end-to-end project lifecycles, implementing quality management strategies and plans, including timescales, integrated with the organization's business plan.
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Maintained Project Management Plans, providing monthly updates to higher management and proactively flagging issues for timely resolution.
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Provided QMS optimization solutions by automating artifact preparation and updates within the ALM tool, enhancing efficiency.
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Delivered quantitative and predictive analysis data for CMMI Level 4 practice, developing robust Process Performance Models (PPM).
SQA III (Sr. Process Consultant)
Silicus Technologies
May 2017 - Jun 2018
Pune, Maharashtra, IN
Implemented Agile Scrum across the organization, managed SCRUM projects, and drove process improvement and quality compliance initiatives.
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Implemented Agile Scrum across the organization, driving and coaching SCRUM Teams to enhance project delivery.
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Managed SCRUM Projects, conducting daily stand-ups and collaborating with Product Owners to prioritize backlogs effectively.
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Mitigated SCRUM team issues and managed problems, reporting team activities within SCRUM frameworks to ensure smooth operations.
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Conducted data collection and analysis for projects, publishing organizational-level project baselines to guide decision-making.
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Performed Root Cause Analysis (5 Whys/Fish Bone Analysis), planning and executing IQA activities, and ensuring closure of Non-Conformities.
Quality Partner
Tieto India
Oct 2016 - May 2017
Pune, Maharashtra, IN
Managed key quality processes, deployed Quality Management Systems, and developed risk management frameworks at the project level.
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Managed key initiating, planning, executing, controlling, and closing processes, developing and implementing quality plans to foster team ownership.
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Deployed a robust Quality Management System and ensured Quality Compliance at the project level.
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Developed a Risk Management framework at an offshore location, partnering with cross-functional teams for timely and effective remediation.
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Prepared due diligence reports for Project assessments, introducing new systems and procedures to drive defect identification and reduction.
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Performed Internal Quality Reviews and Project Level SLA Reviews for all application management services, ensuring high standards.
Quality Process Engineer
KPIT Technologies
Jun 2008 - Nov 2015
Pune, Maharashtra, IN
Facilitated project managers in preparing Process Performance Models, implemented 'Light projects' across business units, and conducted metric analysis for process improvement.
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Facilitated Project Managers in preparing Process Performance Models and setting up Project-level KPIs to achieve Organization Level Objectives.
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Implemented 'Light projects' at various Business Unit levels, contributing to organizational efficiency and process standardization.
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Performed Effort Variance Analysis and provided recommendations for estimation process improvements, publishing Trend Analysis.
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Identified process gaps, analyzed root causes, and tracked them to closure, enhancing overall process quality.
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Contributed to enhancing the organizational Quality Management System (QMS) in coordination with the SEPG team.
Management Trainee
ESOP Direct
Nov 2007 - May 2008
Pune, Maharashtra, IN
Managed and analyzed ESOP-based factors, prepared strategic reports, and provided consulting services to clients.
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Managed and analyzed ESOP-based factors to inform strategic reports and business decisions.
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Managed Business Wealth Creation Reports, including MIS and Ad-Hoc reports, providing critical insights.
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Provided consulting services to ESOP-based clients, advising on wealth creation strategies.
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Created comprehensive Analysis Reports (ESOP-Factor) to support client understanding and decision-making.